Glossary of Lodging Rental Terms

To help guests understand more about the rental of rooms and house from inns, resorts and vacation rentals this glossary is provided for your reference. It is not comprehensive but serves as a primary for terms guests may encounter in renting and utilizing lodging.

Confirmation

The document usually sent to guests confirming that they have entered into a contract for the occupancy of a lodging unit such as a hotel room, vacation rental home, condo or similar lodging.
Origin: Vacation Rental Association

Confirmation of Booking Form

Form that includes the rental contract and rules sent to prospective renters at the time that they book your vacation home.
Origin: Istay

Confirmed (Booking)

An oral or written statement by the manager that they have received the guest's order and will honor a booking providing the guest honors their obligations, such as paying timely or arriving on time. Confirmed bookings may be Guaranteed or Advance Lodging Guarantee. Used in software as a Booking Status
See also: Abandoned, Aborted, Blocked, Cancelled, Hold, Incomplete, In Error, Order, Out of Service, Quoted, Unblocked Origin: Vacation Rental Association

Convention and Visitors Bureau

These organizations are local tourism marketing organizations specializing in developing conventions, meetings, conferences, and visitations to a city, county or region.
Origin: Vacation Rental Association

Conventions and Trade Shows

Major segment of travel industry business. Trade shows differ from conventions in that they have exhibit space that provides product exhibition and sales opportunities for suppliers, as well as information gathering and buying opportunities for customers.
Origin: Vacation Rental Association

Corporate Housing

The renting out of a furnished apartment or house on a temporary basis to individuals, military personnel or corporations. Different than a hotel room because the facility includes a kitchen. Different than a vacation rental because corporate housing is usually rented for more than 30 days.
See also: Vacation Rental Origin: Vacation Rental Association

Cosmetics

Improvements to a home such as installing a new fireplace that are relatively inexpensive and make a big difference to the look of the home.
Origin: Vacation Rental Association

Cover

Each diner at a restaurant.
Origin: Vacation Rental Association

CVRO - Certified Rental Owner

Owners of lodging who study for and pass a test about their competence to manage vacation rental lodging are awarded a CVRO - Certified Rental Owner designation. The course of study includes awareness and a pledge to maintain properties that are properly outfitted, clean, maintained and truthful in advertising. The term CVRO is a trademark owned by the Vacation Rental Industry Association.
See also: CVRM, CVRI, VRIA Origin: Vacation Rental Association

CVRP - Certified Vacation Rental Profession

Managers of lodging who study for and pass a test about their competence to manage vacation rental lodging are awarded a CVRP - Certified Vacation Rental Professional designation. The course of study includes awareness and a pledge to maintain properties that are properly outfitted, clean, maintained and truthful in advertising. The term CVRP is a trademark owned by the Vacation Rental Industry Association.
See also: CVRO, VRIA, IVVR, VVR Origin: Vacation Rental Association Link: VRIA.org

Damage Deposit

A payment customers make to property owners or managers to pay for any damage or overage fees they may incur. Not common in hotels or motels but very common for vacation rental cabins, condos and homes. If a guest incurs such charges they are subtracted from the deposit prior to its return. Sometimes called a Security Deposit.
See also: Security Deposit Origin: Vacation Rental Association

Damage Waiver

A fee paid by guests that covers a maximum amount of damages they may cause. It is paid in advance, is non-refundable and covers unintentional damage up to a certain threshold if reported to the owner or manager prior to departure. Does not cover intentional damage, excessive cleaning, charges due to guest failure to follow booking contract or amounts of the limit
Origin: Vacation Rental Association Link: VRIA.org

Day

In most lodging, guests do not rent "Days" but instead bookings are thought of as "Nights". The origin of this terminology comes from the traditional (Hotel, Motel) industry where guests frequently arrive in the afternoon and leave in the morning. Hence it is the night they are renting not the day.
See also: Night Origin: Vacation Rental Association

Deep Cleaning

Heavier than usual cleaning, usually done at least annually it is necessary to have housekeepers clean high spots, behind appliances, baseboards and hard to reach areas.
Origin: Vacation Rental Association

Departure Date

The date at which a guest departed or is expected to depart from a property. In lodging this also usually includes a time after which the guest is no longer allowed to be in the property.
Origin: Vacation Rental Association

Deposit Waiver Fee

Fee that some owners collect in lieu of a damage deposit. A damage waiver is typically significantly less than a damage deposit. Usually just $25 - $100 depending on the property. Unlike the damage deposit, the damage waiver is non-refundable.
Origin: Vacation Rental Association

Destination

A geographic description of where properties are located. Destinations are areas of a State, Locations, on the other hand are sub-areas of Destinations. For example, Poipu Beach is a Location. The island of Kauai is a Destination and Hawaii is the state. These geographic descriptions are not precise and are sometimes named to accommodate various geographic features.
See also: Location, State, Country Origin: Istay

Destination Marketing

Marketing a city, state, country, area or region to consumers and trade.
Origin: Vacation Rental Association

Destination Marketing Organization

Local tourism marketing organizations, such as convention and visitors bureaus or chambers of commerce.
Origin: Vacation Rental Association

Disclosed Guest

The rentor and their invitees who have been pre-aproved by the lodging manager. No other party can be consider a disclosed guest
See also: Maximum Occupancy, Normal Occupancy, Sleeps Occupancy, Undisclosed Guests, Drop-In Guests Origin: Vacation Rental Association

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